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"Free shipping" usually means free for the customer, not free for you. Be clear about which one you mean, because Shopshot tracks both separately.

Offering free shipping sets Shipping Charged to zero, but you almost always still pay a carrier, so Shipping cost is not zero. Recording the real cost is what keeps your margin honest.

If a specific order genuinely costs you nothing to ship (for example a digital product), set a Shipping Zone rate of 0 for the relevant region, or use a product-level shipping cost of 0 for that item, so the order resolves a real zero rather than falling through to another source.

I offer free shipping, so should shipping cost be zero? No. Free shipping means Shipping Charged is zero. Your Shipping cost is what you still pay the carrier, and it should reflect reality.

How do I see whether shipping is a net cost? Check Shipping Cost Recovery in Business Metrics. Below 100% means shipping is costing you more than you charge.

<a href="https://help.shopshot.io/en/articles/16033014-shipping-costs">Shipping Costs</a>

<a href="https://help.shopshot.io/en/articles/16118105-business-metrics-glossary">Business Metrics glossary</a>

- <a href="https://help.shopshot.io/en/articles/16033014-shipping-costs">Shipping Costs</a>
- <a href="https://help.shopshot.io/en/articles/16118105-business-metrics-glossary">Business Metrics glossary</a>

How to record free shipping correctly in Shopshot, and the difference between what you charge customers and what shipping costs you.

FAQ: how do I set shipping cost to zero (free shipping)?

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Term	Meaning	Where it lives
Shipping Charged	What the customer paid for shipping (0 if you offer free shipping)	Comes from Shopify Orders
Shipping cost	What you paid the carrier to fulfill the order	Your Shipping Costs setup

FAQ: how do I set shipping cost to zero (free shipping)?

What "free" refers to

If your shipping truly costs you nothing

Common questions

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